Frequently Asked Questions
What size should I purchase?
View the guided size chart in the snippet below.
Still need help? Click the chat icon on the bottom right of the screen. We're excited to help you find your perfect fit!
Are your leggings squat-proof?
Our leggings are squat proof, as well as...
- soft & buttery smooth
- anti-rolling & non-pilling
- quick-dry & anti-bacterial
- seamless high-waistband
- designed for high-intensity
- mid to high compression
- recycled fabric on select styles
- true to size and available in xs, s, m, l, xl, xxl
How do I care for my activewear to keep it in like-new condition?
- Wash leggings in cold water
- Hang them to dry
An item came defective, what can I do?
We apologize! To expedite a resolution, send a message providing:
- Product issue details
- Order number
- Picture of the damage
- Your name
- Full contact information
Submit the "Contact Us" form, or send an email. We typically return messages within 24-hours!
My order says delivered, but I didn’t receive it.
Please contact your local USPS carrier first and give them your tracking number. Once the order has shipped from our fulfillment center, it is out of our hands until the order is delivered.
If you have contacted USPS and still an issue, please email us at email@example.com
Shipping & Returns
Our refund policy can be found here or visit https://www.osweetfitness.com/pages/refunds
We do not provide return labels for international orders.
How much does shipping cost?
Shipping costs vary based on your location and your package size, although we acknowledge shipping costs are beyond control and provide discounts and promotions at period throughout the year to accommodate our customers needs.
USA Standard Shipping:
3 - 7 Business Days
Non-USA Standard Shipping:
5 - 10 Business Days
Do you ship outside the Continental U.S.?
We do! We use USPS Priority and First Class International packaging. Please refer to this index to see if we can ship to you. Please be aware that your country may add additional import taxes or tariffs on the items once they arrive--
Unfortunately, these are outside of our control and must be taken into consideration with shipping costs. If you would like to know more about taxes or extra fees, it is best to contact your local post office.
What is your return and exchange policy?
Our return and exchange policy is 30 days from purchase, no wear-and-wear, makeup, or defects. Customer pays for shipping or can exchange at any participating Osweetfitness Event.
We offer returns and exchanges within 30 days of you receiving your order. The clothing must be in perfect condition, unworn, and in the original bag. We do not provide prepaid return labels.
Email us at firstname.lastname@example.org to notify us of the date your shipment has been post marked. Alternatively, if you are at an Osweetfitness booth or event, we are more than happy to swap the item as long as we have your desired exchange on-hand. At this time, only domestic US orders are eligible for returns.
What payment methods do you accept?
The list continues to grow, as our technology evolves and our clientele request various methods. If you scroll to the bottom of this page to the footer, you can see all of the payment methods we currently accept! This includes Shop Pay, Visa, Mastercard, American Express, Sezzle, Shopify Pay, Apple Pay, Google Pay, and PayPal.
How do I track my order?
Download the Shop Pay app to track your order in near-real time.
Additionally, once your order has been processed through our fulfillment center, you will receive an email with your tracking information-- This can take around 1-2 business days at most. If you are having trouble tracking your order, please reach out to us at email@example.com with your order confirmation email or a link to your tracking information and we’ll be more than happy to help.
I requested a refund, but I haven’t received it yet.
Depending on the payment method you used at checkout and the country you are returning your items from, it can take a little while for your refund to get processed.
While you are working with our customer service team at firstname.lastname@example.org, they will keep you updated on when they have received the return and if it has been approved for a refund-- From that point, it should take around 3 - 10 business days to see your refund back in your account.